OTTRS Speaker Series: “Human-Agent Team Trust Dynamics”
Event Start Date: Friday, January 26, 2024 - 12:00 pm
Event End Date: Friday, January 26, 2024 - 1:00 pm
Location: Virtual / Zoom EST
UMD students, faculty, staff, alumni, and friends—join us for the OTTRS Speaker Series!
As human and machine collaboration become more common in this era of the Fourth Industrial Revolution, some of these interactions are founded on principles of teamwork. In studying and enhancing the effectiveness of these human-agent teams (HATs), many questions come to light about the differences in which humans work with their agent team members. One focal area of research in the field centers around trust. In a three-year effort funded by the Air Force Office of Scientific Research, this research grant seeks to apply traditional organizational theories of teaming (e.g., multilevel theory, Kozlowski & Klein, 2000; event systems theory, Morgeson et al., 2015) to understand team level trust in HATs, as well as unobtrusive methods for measuring human trust in their agent team members. This talk shares results from the first two years. In year one, a theoretical framework of multi-level trust in HATs was developed based on a systematic literature review. In year two, an experiment was conducted to validate part of the framework, focusing on the multi-level and event-based characteristics of trust violations and how they propagate the degradation of human trust in agent team members.
Daniel Nguyen is a recent doctoral graduate in Industrial/Organizational Psychology. He received his B.A. in Psychology at Texas A&M University in 2017, then went on to receive his M.S. and Ph.D. in I/O Psychology at Florida Tech in 2020 and 2023. His research interests and experiences are focused on work teams, with a focus on human-agent teaming (HAT) which has led him to a broader interest in related human-factors topics such as human-performance and trust in automation. During his time at Florida Tech, he served as the team lead for a research grant funded by the Air Force Office of Scientific Research. This 3-year grant was aimed at creating and validating a multilevel framework of team-level trust in HATs and unobtrusively measuring this team-level trust. His work on this topic includes 8 conference presentations, 4 publications, and 4 invited talks. Currently, Daniel works at Aptima Inc. as an Associate Scientist, and continues to be involved in HAT research in applied settings.
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Speaker(s): Daniel Nguyen