Facilitating Information Exchange in Crowd Problem Solving Discussions

Facilitating Information Exchange in Crowd Problem Solving Discussions

Individuals and organizations increasingly use online communities to broadcast difficult, unsolved problems to the crowd. On many of these platforms the crowd constructs a solution through open discussion. These discussions have led to both remarkable successes, providing unknown solutions to difficult problems, and to failures, in which the crowd converges on the wrong answer. Prior research on problem solving discussions in traditional small groups has shown that groups have biases and inefficiencies that sometimes prevent them from performing up to their potential. The goal of the proposed work is to understand whether and how a known bias in information exchange from small group discussions, associated with the hidden profile task, affects crowd problem-solving discussions.

Duration: 
September 2017 - August 2019
Funder: 
National Science Foundation
Total Award Amount: 
$175,000

Principal Investigator: