Exploring the Use of Intelligent Personal Assistants by Older Adults

Voice-controlled intelligent personal assistants (IPAs), such as Amazon Echo and Google Home, have introduced a new interaction paradigm into the mainstream. These devices provide a conversational interface in the home to allow users to ask for and save information (e.g., check weather, add to a shopping list), control smart home appliances, and perform a range of online actions (e.g., shopping, banking). The voice-based interaction provided by this technology has the potential to provide independence and autonomy for older adults who have limited experience of using digital technology. However, there is no research studying how older adults are using or want to use these devices.

Winter 2018
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